Delivery Information

Our goal is to provide you with the best customer experience, no matter where you are. We serve hundreds of customers worldwide every day and always ensure the highest level of responsiveness.

Shipping Methods:

Shipping Carriers: DHL, UPS (usually), FedEx, and EMS

Processing Time: After payment, our warehouse requires 1-3 days to process your order. You will be notified after your order has been shipped. *Business days only

Estimated Delivery Time: 7-12 days (Delivery time is an estimate only and cannot be guaranteed.)

Return and Exchange Policy:

Our aim is to serve every elegant woman who orders our products.

Before shipping, we will send photos or videos of the packaging process to the customer who placed the order. If, upon receiving the product, you find any damage, color differences, size differences, or if the quality does not meet your expectations compared to the video sent to you,

you can contact us via email at [email protected]. Through negotiation, we will ensure you have the right to return the product for a refund or receive a partial refund without returning the product (considering the extent of the damage to the bag). In short, if you are dissatisfied with anything after receiving the goods, you can contact us via email. We guarantee that we will cherish every customer who trusts us, uphold long-term value, and serve elegant women!

**Note:**

1. Please confirm that you have entered the correct shipping address and personal information in your order before payment. We will ship according to this address and information.

2. Order processing may be delayed due to force majeure factors. However, we will ensure that your order is processed as quickly as possible when weather permits. When the order is shipped, we will notify you by email with the tracking number and estimated arrival time.

3. In most cases, packages will be delivered within the estimated delivery time. However, the actual delivery date may be affected by flight schedules, weather conditions, and other external factors. Please check the logistics tracking information for the most accurate delivery date.