Frequently Asked Questions
Q: Can you guarantee that your bags are the best quality on the market?
A: Yes, we specialize in the highest-quality counterfeits, which is why we moved from DH Gate to this site. We specialize in bags and wallets and are committed to providing the highest quality bags to women who demand them. Therefore, we are expert at identifying counterfeits.
Q: How can I trust you?
A: Yes, building trust is not easy, but I can tell you that over 75% of our customers are repeat customers, and repeat customers are our greatest asset. That's why I'm so focused on providing quality products and services!
Q: When will my order arrive?
A: We have strict quality control procedures to ensure that the bags arrive in perfect condition. We ship within the US via FedEx and within the EU via DHL and other secure shipping methods, with a shipping time of 14-18 days.
(For bags in the $99 region, we ship via USPS, with a shipping time of 2.5 weeks. Tracking information will be displayed once the package arrives in your country.)
Q: Can I return the item after receiving it?
A: Yes. Our quality control team carefully inspects each package before shipment. We accept returns for any quality issues. If you have any product issues, please contact us via WhatsApp or email and we will respond as soon as possible.
Due to the high value of our shipments, our shipping methods must ensure adequate security, and we purchase insurance for each package.
Please understand our commitment to ensuring your package arrives safely and quickly.
We apologize for any inconvenience. Shipping times are affected by many factors, such as the destination country, customs, and weather, which are difficult to control. We are constantly striving for improvement.
Q: How can I track my shipment?
A: You can check your order status on our website, which includes a tracking number, or visit www.17track.net.
Q: Can you ship to my country?
A: We can ship to your country. We can ship single samples or bulk orders to over 100 countries.
Q: Which couriers do you work with?
A: We work with fast logistics/express delivery providers to deliver goods worldwide via air freight. We partner with major and trusted couriers, including FedEx, UPS, DHL, and EMS.
Q: Where are the products shipped from?
A: We ship from China.
Quality Control
Q: How do you control product quality?
A: After years of operating at DHgate, we have accumulated a strong network of high-quality factory suppliers and only work with suppliers with long-term, stable supply and consistent quality. We test our products before they are released to the shelves, and only products with consistent quality are released.
In addition, we manually inspect the appearance and quality of our products before shipping to ensure that the goods you receive are of the highest quality.
Customer Service
Q: Can I contact customer service if I have any questions?
A: Yes, we can contact customer service for any issue. That's how customer service works.
Q: What are the hours of customer service?
A: Our customer service team is available 24 hours a day, 7 days a week. You can contact us anytime via WhatsApp. We typically respond within a few minutes. Customer service hours are from 6:00 AM to 11:00 PM Beijing Time.
Wholesale/Agent
Q: How do I apply to become an agent?
A: You can contact us via WhatsApp and briefly introduce yourself and your business, including your name, country/region, market coverage, contact information, your expected monthly order volume, preferred products, and other details. Please provide us with detailed information.